Frequently Asked Questions
Everything you need to know about your Sonagi beauty journey.
Are Sonagi products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective on all skin types, including sensitive skin.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not satisfied with your purchase, you can return it for a full refund or exchange, even if the product has been opened.
Are your products cruelty-free and vegan?
Absolutely. Sonagi is committed to ethical beauty; we never test on animals and all of our ingredients are 100% vegan-friendly.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through your account dashboard on our website.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.